This policy explains how Sewer Pump Services — operated by Pro Plumbing & Pumps Pty Ltd (ACN 671 815 777) — collects, uses and protects your personal information when you contact us or use our website, sewerpumpservices.com.au. We handle personal information in line with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).
What we collect
We only collect what we need to quote and carry out pump work:
- Information you give us — when you fill out our contact form, call, text or email us. This typically includes your name, phone number, email address, suburb, and details about the pump or job (including any photos you choose to send).
- Information collected automatically — when you visit the site, our analytics and advertising tools collect standard technical data such as your IP address, browser and device type, the pages you view, and how you arrived (for example, by clicking one of our Google Ads). This is collected through cookies and similar technologies.
How we use it
- To respond to your enquiry, prepare a quote, and schedule and complete pump work.
- To contact you about your job and provide follow-up servicing reminders where relevant.
- To understand how our website and advertising perform, so we can improve both.
- To meet our legal, insurance and record-keeping obligations.
We do not sell your personal information, and we don't use it for unrelated marketing.
Cookies and tracking
This site uses Google Tag Manager, Google Analytics and Google Ads conversion tracking. These set cookies that help us measure website traffic and see which ads and pages lead to enquiries. This data is aggregated and used to improve our service and advertising — it isn't used to identify you personally by us. You can block or delete cookies in your browser settings; some parts of the site may work less smoothly if you do.
Who we share it with
We only share personal information with trusted providers that help us run the business, and only as needed:
- Web3Forms — processes and delivers our website contact-form submissions to us.
- Google — provides our analytics and advertising tools (Tag Manager, Analytics, Ads).
- Service partners and suppliers — where genuinely required to complete your job.
- Authorities or regulators — where we are required to by law.
Some of these providers may store data on servers outside Australia. We take reasonable steps to ensure your information is handled securely wherever it's processed.
How we protect it
We take reasonable steps to keep your information secure and limit access to it. No method of transmission or storage is completely secure, but we hold personal information only for as long as we need it for the purposes above or to meet our legal obligations, then dispose of it securely.
Your rights
You can ask us what personal information we hold about you, request a correction, or ask us to delete it where we're not required to keep it. Just get in touch using the details below and we'll sort it out. If you have a concern about how we've handled your information, you can also contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Contact us
Questions about this policy or your information? Reach us at info@sewerpumpservices.com.au or 0415 210 267.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the "last updated" date above reflecting any changes.